How To Fix EBPPLOG514 - Credit card data & has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: EBPPLOG - Message Class for Event Log

• Message number: 514

• Message text: Credit card data & has been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EBPPLOG514 - Credit card data & has been deleted ?

  The SAP error message EBPPLOG514, which states "Credit card data & has been deleted," typically occurs in the context of Electronic Bill Presentment and Payment (EBPP) processes. This error indicates that the credit card data associated with a particular transaction or customer has been deleted from the system, which can prevent further processing of payments.
  Causes:
  
  Data Deletion: The credit card information may have been manually deleted by a user or through a scheduled job that cleans up old or invalid data.
  Data Retention Policies: The system may have data retention policies that automatically delete credit card information after a certain period.
  System Configuration: Incorrect configuration settings in the EBPP module or related payment processing settings may lead to unintended deletion of credit card data.
  User Permissions: Users with insufficient permissions may inadvertently trigger processes that lead to data deletion.
  
  Solutions:
  
  Data Restoration: If the credit card data was deleted unintentionally, check if there is a backup or a way to restore the deleted data. This may involve consulting with your IT department or SAP Basis team.
  Review Deletion Logs: Check the system logs to identify when and why the credit card data was deleted. This can help in understanding the root cause and preventing future occurrences.
  Adjust Data Retention Settings: If the deletion was due to data retention policies, consider adjusting these settings to retain credit card information for a longer period, if compliant with regulations.
  User Training: Ensure that users who have access to credit card data are properly trained on the importance of this data and the implications of deleting it.
  System Configuration Review: Review the configuration settings in the EBPP module to ensure that they are set up correctly and that there are no automated processes that could lead to unintended deletions.
  
  Related Information:
  
  Compliance: Be aware of compliance regulations such as PCI DSS (Payment Card Industry Data Security Standard) that govern the handling of credit card information. Ensure that any changes made to data retention policies comply with these regulations.
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any known issues or patches related to EBPP and credit card processing.
  Support: If the issue persists or if you need further assistance, consider reaching out to SAP Support for help in diagnosing and resolving the issue.
  
  By addressing the underlying causes and implementing appropriate solutions, you can mitigate the risk of encountering the EBPPLOG514 error in the future.