How To Fix EBPPLOG513 - Credit card data & has been changed

SAP Error Message - Details

• Message type: E = Error

• Message class: EBPPLOG - Message Class for Event Log

• Message number: 513

• Message text: Credit card data & has been changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EBPPLOG513 - Credit card data & has been changed ?

  The SAP error message EBPPLOG513 indicates that there has been a change in the credit card data associated with a transaction or a customer account. This error typically arises in the context of Electronic Bill Presentment and Payment (EBPP) processes, where credit card information is used for payment transactions.
  Cause:
  
  Data Modification: The credit card information has been modified after it was initially captured. This could happen due to user input errors, updates to customer information, or changes made by the customer themselves.
  System Integration Issues: If there are integrations with external systems (like payment gateways), discrepancies between the systems can lead to this error.
  Data Validation: The system may have validation rules that trigger this error when certain conditions are not met, such as format or expiration date issues.
  
  Solution:
  
  Verify Credit Card Information: Check the credit card details in the system to ensure they are correct and up-to-date. This includes the card number, expiration date, CVV, and billing address.
  Re-enter Data: If the data has changed, re-enter the credit card information in the system to ensure it is accurate.
  Check for System Updates: If the error is due to a system integration issue, ensure that all systems are synchronized and that there are no discrepancies in the data.
  Review User Permissions: Ensure that only authorized personnel can modify credit card information to prevent unauthorized changes.
  Consult Documentation: Refer to SAP documentation or support resources for specific troubleshooting steps related to EBPP and credit card processing.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to EBPP and credit card processing.
  Transaction Logs: Review transaction logs to identify when the credit card data was changed and by whom.
  User Training: Ensure that users handling credit card data are trained on proper data entry and management practices to minimize errors.
  Compliance: Ensure that your organization complies with PCI DSS (Payment Card Industry Data Security Standard) regulations when handling credit card information.
  
  If the issue persists after following these steps, it may be necessary to contact SAP support for further assistance.