How To Fix EBPP_SUPPORT003 - Choose a credit card for the payment

SAP Error Message - Details

• Message type: E = Error

• Message class: EBPP_SUPPORT - Support Coding for Biller Direct

• Message number: 003

• Message text: Choose a credit card for the payment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EBPP_SUPPORT003 - Choose a credit card for the payment ?

  The SAP error message EBPP_SUPPORT003 typically indicates that a credit card needs to be selected for processing a payment in the Electronic Bill Presentment and Payment (EBPP) module. This error can occur in scenarios where a payment transaction is being initiated, but no credit card has been specified or selected for the payment.
  Cause:
  
  No Credit Card Selected: The most common cause is that the user has not selected a credit card from the available options for the payment.
  Credit Card Not Available: The user may not have any credit cards saved in their profile or the available credit cards may not be valid for the transaction.
  System Configuration Issues: There may be configuration issues in the SAP system that prevent credit card options from being displayed or selected.
  User Permissions: The user may not have the necessary permissions to access or select credit card information.
  
  Solution:
  
  Select a Credit Card: Ensure that you select a valid credit card from the list provided in the payment screen. If no cards are available, you may need to add a new credit card.
  Add a Credit Card: If you do not have a credit card saved, you may need to add one. This typically involves entering the credit card number, expiration date, and other relevant details.
  Check User Permissions: Verify that you have the necessary permissions to access and select credit card information. If not, contact your system administrator.
  Review System Configuration: If the issue persists, it may be necessary to review the system configuration settings related to EBPP and credit card processing. This may require assistance from an SAP consultant or system administrator.
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidance on handling credit card payments in the EBPP module.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to properly select and manage credit card information within the SAP system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem continues after trying these solutions, it may be beneficial to reach out to SAP support for further assistance.