How To Fix EB071 - Data inconsistency: Contact SAP (invoicing reversal not possible)

SAP Error Message - Details

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 071

• Message text: Data inconsistency: Contact SAP (invoicing reversal not possible)

What causes this issue?

You have attempted to reverse IS-U invoicing document &v1&.
The document came from one or more final billing documents. However, no
indicator is set for the corresponding billed contract to show that
final invoicing took place.

System Response

The invoicing reversal cannot be performed.

How to fix this error?

Contact SAP and specify the long text.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EB071 - Data inconsistency: Contact SAP (invoicing reversal not possible) ?

  The SAP error message EB071, which indicates "Data inconsistency: Contact SAP (invoicing reversal not possible)," typically arises during the invoicing process when there is a mismatch or inconsistency in the data related to billing documents. This error can prevent users from reversing an invoice, which can be critical in financial processes.
  Causes of EB071 Error
  
  
  Data Inconsistency: The most common cause is a data inconsistency in the billing documents or related tables. This could be due to manual changes, incomplete postings, or issues during data migration.
  
  
  Incomplete Document Flow: If the document flow is not complete (e.g., if the original invoice was not posted correctly), it can lead to inconsistencies.
  
  
  Locked Documents: If the document is locked for some reason (e.g., by another user or process), it may prevent reversal.
  
  
  Custom Enhancements: Custom developments or enhancements in the SAP system may inadvertently cause inconsistencies.
  
  
  System Bugs: Occasionally, bugs in the SAP system or specific versions may lead to this error.
  
  
  Solutions to EB071 Error
  
  
  Check Document Flow: Review the document flow for the invoice in question. Ensure that all related documents (e.g., delivery, sales order) are correctly posted and complete.
  
  
  Data Consistency Check: Use transaction codes like SE11 to check the relevant database tables for inconsistencies. You may need to run consistency checks or reports to identify issues.
  
  
  Repost the Invoice: If possible, try to repost the original invoice or related documents to correct any inconsistencies.
  
  
  Unlock Documents: If the document is locked, check with your system administrator to unlock it or identify the reason for the lock.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, it may be necessary to contact SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, document numbers, and any steps taken to troubleshoot.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF11 (to reverse billing documents) and VF02 (to change billing documents) to help in troubleshooting.
  
  
  User Authorizations: Ensure that the user attempting the reversal has the necessary authorizations to perform the action.
  
  
  System Logs: Check system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Testing in Development: If you have a development or test environment, try to replicate the issue there to better understand the cause without affecting production data.
  
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the EB071 error in SAP.