How To Fix EAMS_NAV002 - No external key provided; internal ID could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: EAMS_NAV -

• Message number: 002

• Message text: No external key provided; internal ID could not be retrieved

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSTVERW1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EAMS_NAV002 - No external key provided; internal ID could not be retrieved ?

  The SAP error message EAMS_NAV002: No external key provided; internal ID could not be retrieved typically occurs in the context of Asset Management or related modules when the system is unable to find a corresponding internal ID for an external key that is expected to be provided. This can happen in various scenarios, such as when trying to access or navigate to an asset or equipment record.
  Causes:
  
  Missing External Key: The external key (like an asset number or equipment number) is not provided in the transaction or function you are trying to execute.
  Data Inconsistency: There may be inconsistencies in the data where the external key does not match any existing records in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the data associated with the external key.
  Configuration Issues: There may be configuration issues in the system that prevent the proper mapping of external keys to internal IDs.
  
  Solutions:
  
  Provide the External Key: Ensure that you are entering the required external key in the relevant field. Double-check for any typos or formatting issues.
  Check Data Consistency: Verify that the external key you are using actually exists in the system. You can do this by searching for the asset or equipment using the appropriate transaction codes (e.g., AS03 for displaying assets).
  Review Authorizations: Check if the user has the necessary authorizations to access the asset or equipment. You may need to consult with your SAP security team.
  Consult Configuration: If you suspect a configuration issue, consult with your SAP Basis or configuration team to ensure that the external key mapping is set up correctly.
  Debugging: If you have access to debugging tools, you can analyze the program flow to see where the error is being triggered and what values are being passed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as AS01 (Create Asset), AS02 (Change Asset), AS03 (Display Asset), and IE01 (Create Equipment).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that might address this error.
  Documentation: Review SAP documentation related to Asset Management and the specific transactions you are using to ensure you are following the correct procedures.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with SAP directly for further assistance.