How To Fix EAMS_BO421 - Order is processed with SAP Fiori App "Respond to Malfunction"

SAP Error Message - Details

• Message type: E = Error

• Message class: EAMS_BO - Business Object Layer

• Message number: 421

• Message text: Order is processed with SAP Fiori App "Respond to Malfunction"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EAMS_BO421 - Order is processed with SAP Fiori App "Respond to Malfunction" ?

  The SAP error message EAMS_BO421, which states "Order is processed with SAP Fiori App 'Respond to Malfunction'," typically occurs in the context of SAP Asset Management or SAP Plant Maintenance when there is an attempt to process a maintenance order that is already being handled through the Fiori application.
  Cause:
  
  Concurrent Processing: The error usually arises when a maintenance order is being processed in the Fiori app "Respond to Malfunction" while another user or session is trying to access or modify the same order in a different application or transaction.
  Locking Mechanism: SAP employs a locking mechanism to prevent data inconsistencies. If the order is locked by the Fiori app, other attempts to process the order will be blocked, leading to this error message.
  Session Management: If a user has multiple sessions open and is trying to perform actions on the same order in different sessions, it can lead to this error.
  
  Solution:
  
  Check Active Sessions: Ensure that the order is not being processed in another session or by another user. If you are using multiple sessions, close the other sessions that are accessing the same order.
  Wait and Retry: If the order is being processed by another user, wait for them to complete their task and then try again.
  Use the Fiori App: If you need to process the order, consider using the Fiori app "Respond to Malfunction" to make the necessary changes or updates.
  Clear Locks: If you believe the order is not being processed by anyone else, you may need to check for and clear any locks on the order. This may require assistance from your SAP Basis or technical team.
  Consult Documentation: Review the SAP documentation or help resources related to the Fiori app and the specific order processing to ensure you are following the correct procedures.
  
  Related Information:
  
  Fiori Apps: The Fiori app "Respond to Malfunction" is designed to streamline the process of handling maintenance orders and notifications. Familiarizing yourself with its functionalities can help in effectively managing maintenance tasks.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to this error message.
  User Training: Ensure that users are trained on the proper use of Fiori apps and the implications of concurrent processing to minimize the occurrence of such errors.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.