How To Fix EAMS_BO420 - Notification is processed with SAP Fiori App "Respond to Malfunction"

SAP Error Message - Details

• Message type: E = Error

• Message class: EAMS_BO - Business Object Layer

• Message number: 420

• Message text: Notification is processed with SAP Fiori App "Respond to Malfunction"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EAMS_BO420 - Notification is processed with SAP Fiori App "Respond to Malfunction" ?

  The SAP error message EAMS_BO420 typically indicates an issue related to the processing of notifications in the SAP system, particularly when using the SAP Fiori app "Respond to Malfunction." This error can arise due to various reasons, including data inconsistencies, authorization issues, or system configuration problems.
  Cause
  
  Data Inconsistencies: There may be missing or incorrect data in the notification that is being processed.
  Authorization Issues: The user may not have the necessary permissions to perform the action on the notification.
  System Configuration: There could be configuration issues in the backend system that prevent the notification from being processed correctly.
  Technical Errors: There may be underlying technical issues, such as problems with the OData service or the connection between the Fiori front-end and the SAP backend.
  
  Solution
  
  Check Data: Verify that all required fields in the notification are filled out correctly and that there are no inconsistencies in the data.
  User Authorization: Ensure that the user has the appropriate roles and authorizations to access and process the notification. This can be checked in the user management section of SAP.
  System Configuration: Review the configuration settings related to the notification processing in the backend system. Ensure that all necessary settings are correctly configured.
  Check OData Services: If the issue is technical, check the OData services used by the Fiori app. Ensure that they are active and functioning correctly. You can use transaction code /IWFND/MAINT_SERVICE to check the status of OData services.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  Consult Documentation: Refer to SAP Notes or the official SAP documentation for any known issues or patches related to the error message EAMS_BO420.
  
  Related Information
  
  SAP Fiori Apps Library: You can find detailed information about the "Respond to Malfunction" app, including its functionalities and prerequisites, in the SAP Fiori Apps Library.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  SAP Support: If the problem persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken to resolve it.
  
  By following these steps, you should be able to identify and resolve the issue related to the EAMS_BO420 error message in the SAP Fiori app.