How To Fix EAM_ODATA_ORDER014 - Order operation contains PRTs, which are not supported in this app

SAP Error Message - Details

• Message type: E = Error

• Message class: EAM_ODATA_ORDER - Maintenance Order-related Messages for SAP Fiori Apps

• Message number: 014

• Message text: Order operation contains PRTs, which are not supported in this app

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EAM_ODATA_ORDER014 - Order operation contains PRTs, which are not supported in this app ?

  The SAP error message EAM_ODATA_ORDER014 indicates that the order operation you are trying to process contains Production Resources/Tools (PRTs), which are not supported in the specific application you are using. This error typically arises in the context of SAP's Enterprise Asset Management (EAM) or Plant Maintenance (PM) modules when working with OData services.
  Cause:
  
  PRT Inclusion: The order operation you are trying to execute includes PRTs, which are not supported by the OData service you are using. This could be due to the specific configuration of the OData service or the limitations of the application.
  OData Service Limitations: The OData service may not have been designed to handle operations that include PRTs, leading to this error when such data is encountered.
  Incorrect Data: There may be an issue with the data being sent to the OData service, such as incorrect or unexpected PRT entries.
  
  Solution:
  
  Check OData Service Documentation: Review the documentation for the OData service you are using to confirm whether it supports PRTs. If it does not, you may need to find an alternative service or method to handle operations with PRTs.
  Modify the Order Operation: If possible, modify the order operation to exclude PRTs. This may involve changing the way you create or update the order in the application.
  Use Alternative Applications: If the application you are using does not support PRTs, consider using a different application or interface that does support them.
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this issue. SAP frequently releases updates and patches that may resolve known issues.
  Contact SAP Support: If the issue persists and you cannot find a solution, consider reaching out to SAP support for assistance. They may provide insights or workarounds specific to your system configuration.
  
  Related Information:
  
  PRTs in SAP: Production Resources/Tools (PRTs) are used in SAP to manage tools and resources that are required for production processes. Understanding how PRTs are managed in your SAP environment can help in troubleshooting this error.
  OData Services: OData is a standard protocol used to create and consume RESTful APIs. Familiarity with how OData services are configured and their limitations can be beneficial.
  SAP EAM/PM Documentation: Reviewing the official SAP documentation for EAM and PM can provide insights into how orders and PRTs are managed within the system.
  
  By following these steps, you should be able to address the error and continue with your operations in SAP.