How To Fix E_ACTION032 - Request not created. Not able to determine "Manager" or "HR Person".

SAP Error Message - Details

• Message type: E = Error

• Message class: E_ACTION - E-Actions

• Message number: 032

• Message text: Request not created. Not able to determine "Manager" or "HR Person".

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message E_ACTION032 - Request not created. Not able to determine "Manager" or "HR Person". ?

  The SAP error message E_ACTION032, which states "Request not created. Not able to determine 'Manager' or 'HR Person'," typically occurs in the context of SAP SuccessFactors or SAP HCM (Human Capital Management) when a user attempts to initiate a process that requires a manager or HR person to be identified, but the system is unable to find the necessary information.
  Causes:
  
  Missing Manager or HR Data: The employee's record may not have a designated manager or HR person assigned in the system.
  Organizational Structure Issues: There may be issues with the organizational structure configuration, such as missing relationships or incorrect hierarchy settings.
  Data Inconsistencies: There could be inconsistencies or errors in the employee master data that prevent the system from identifying the manager or HR person.
  Authorization Issues: The user may not have the necessary permissions to view or access the manager or HR person information.
  Configuration Errors: The system configuration for workflows or processes may not be set up correctly, leading to the inability to determine the required personnel.
  
  Solutions:
  
  Check Employee Data: Verify that the employee's record has a valid manager and HR person assigned. This can be done by checking the employee's organizational assignment in the system.
  Review Organizational Structure: Ensure that the organizational structure is correctly configured and that all necessary relationships are established. This includes checking the reporting lines and ensuring that the manager is active and valid.
  Data Consistency Checks: Run data consistency checks to identify any discrepancies in the employee master data that may be causing the issue.
  Authorization Review: Ensure that the user attempting to create the request has the necessary authorizations to access the manager and HR person information.
  Configuration Review: Review the configuration settings for the relevant processes or workflows to ensure they are set up correctly to identify the manager and HR person.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for additional troubleshooting steps or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.