How To Fix E9802 - Meter readings in &1 do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: E9 - General IS-U Error Messages

• Message number: 802

• Message text: Meter readings in &1 do not match

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message E9802 - Meter readings in &1 do not match ?

  The SAP error message E9802, which states "Meter readings in &1 do not match," typically occurs in the context of utilities management, particularly when dealing with meter readings in the SAP IS-U (Industry Solution for Utilities) module. This error indicates a discrepancy between the expected meter readings and the actual readings recorded in the system.
  Cause:
  
  Data Entry Errors: Incorrect manual entry of meter readings can lead to mismatches.
  Timing Issues: If meter readings are entered at different times or if there are delays in processing, discrepancies may arise.
  System Configuration: Incorrect configuration of the meter reading process or parameters can lead to mismatches.
  Data Migration Issues: If data has been migrated from another system, inconsistencies may occur.
  Multiple Readings: If multiple readings are recorded for the same period, it can cause conflicts.
  
  Solution:
  
  Verify Meter Readings: Check the actual meter readings against what has been entered in the system. Ensure that the readings are accurate and correspond to the correct period.
  Check for Duplicates: Look for any duplicate entries in the system that may be causing the mismatch.
  Review Configuration: Ensure that the configuration settings for meter readings are correct and align with business processes.
  Data Correction: If errors are found, correct the meter readings in the system. This may involve deleting incorrect entries or adjusting the readings.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31 (Display Meter Reading) or EL30 (Create Meter Reading) to manage meter readings effectively.
  User Roles: Ensure that users entering meter readings have the appropriate roles and authorizations to prevent unauthorized changes.
  Training: Provide training for users involved in meter reading processes to minimize data entry errors.
  Audit Trails: Implement audit trails to track changes made to meter readings for accountability and troubleshooting.
  
  By addressing the underlying causes and following the suggested solutions, you can resolve the E9802 error and ensure accurate meter reading management in SAP.