How To Fix E9353 - More than one reference object at the time of disconnection activity

SAP Error Message - Details

• Message type: E = Error

• Message class: E9 - General IS-U Error Messages

• Message number: 353

• Message text: More than one reference object at the time of disconnection activity

What causes this issue?

More than one reference object was determined at the time of the
disconnection activity.
A move-in may have been entered with a move-in date that lies before the
date of the disconnection activity.

System Response

The system cannot uniquely determine the data environment due to an
error.

How to fix this error?

Choose a disconnection entry with an earlier date as the disconnection
activity for form printing, or cancel the valid disconnection entry and
enter a new one with an earlier date.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E9353 - More than one reference object at the time of disconnection activity ?

  The SAP error message E9353 ("More than one reference object at the time of disconnection activity") typically occurs in the context of disconnection activities in SAP IS-U (Industry Solution for Utilities). This error indicates that the system has found multiple reference objects associated with a disconnection activity, which is not allowed.
  Cause:
  The error is usually caused by one of the following scenarios:
  
  Multiple Reference Objects: There are multiple reference objects (like contracts, installations, or service points) linked to the same disconnection activity, which confuses the system.
  Data Integrity Issues: There may be inconsistencies or duplications in the master data related to the utility services, leading to multiple references being identified.
  Configuration Issues: Incorrect configuration settings in the disconnection process or related business processes may lead to this error.
  
  Solution:
  To resolve the E9353 error, you can take the following steps:
  
  
  Check Reference Objects:
  
  Review the disconnection activity in question and check the associated reference objects. Ensure that there is only one valid reference object linked to the disconnection activity.
  Use transaction codes like ES32 (for disconnection activities) to analyze the details.
  
  
  
  Data Cleanup:
  
  If you find multiple reference objects, you may need to clean up the data. This could involve deleting or deactivating unnecessary or duplicate reference objects.
  Ensure that the master data for installations, contracts, and service points is accurate and does not contain duplicates.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to disconnection activities in the SAP system. Ensure that they are set up correctly to prevent multiple references from being created.
  Consult with your SAP Basis or functional consultant to verify that the configuration aligns with business processes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of SAP IS-U you are using. There may be specific patches or notes that address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ES32 for managing disconnection activities and ES01 for managing installations.
  SAP Notes: Search for SAP Notes related to error E9353 in the SAP Support Portal, as there may be specific fixes or recommendations provided by SAP.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.