How To Fix E9353 - More than one reference object at the time of disconnection activity

E9353 - Overview

• Message type: E = Error

• Message class: E9 - General IS-U Error Messages

• Message number: 353

• Message text: More than one reference object at the time of disconnection activity

What causes this issue?

More than one reference object was determined at the time of the
disconnection activity.
A move-in may have been entered with a move-in date that lies before the
date of the disconnection activity.

System Response

The system cannot uniquely determine the data environment due to an
error.

How to fix this error?

Choose a disconnection entry with an earlier date as the disconnection
activity for form printing, or cancel the valid disconnection entry and
enter a new one with an earlier date.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E9353 - More than one reference object at the time of disconnection activity ?

  The SAP error message E9353 ("More than one reference object at the time of disconnection activity") typically occurs in the context of disconnection activities in SAP IS-U (Industry Solution for Utilities). This error indicates that the system has found multiple reference objects associated with a disconnection activity, which is not allowed.
  
  Cause:
  The error is usually caused by one of the following scenarios:
  
  Multiple Reference Objects: There are multiple reference objects (like contracts, installations, or service points) linked to the same disconnection activity, which confuses the system.
  Data Integrity Issues: There may be inconsistencies or duplications in the master data related to the utility services, leading to multiple references being identified.
  
  Configuration Issues: Incorrect configuration settings in the disconnection process or related business processes may lead to this error.
  
  
  Solution:
  To resolve the E9353 error, you can take the following steps:
  
  
  Check Reference Objects:
  
  Review the disconnection activity in question and check the associated reference objects. Ensure that there