How To Fix E9351 - Error creating disconnection document for reference object &1

SAP Error Message - Details

• Message type: E = Error

• Message class: E9 - General IS-U Error Messages

• Message number: 351

• Message text: Error creating disconnection document for reference object &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message E9351 - Error creating disconnection document for reference object &1 ?

  The SAP error message E9351, which states "Error creating disconnection document for reference object &1," typically occurs in the context of utilities or service management modules, particularly when dealing with disconnection or service termination processes. This error indicates that there was an issue when attempting to create a disconnection document for a specified reference object (e.g., a customer account, service point, etc.).
  Causes:
  
  Missing Data: The reference object may not have all the required data or attributes needed to create a disconnection document.
  Configuration Issues: There may be configuration issues in the system related to disconnection processes or document types.
  Authorization Issues: The user may not have the necessary authorizations to create disconnection documents.
  System Errors: There could be underlying system errors or inconsistencies in the database that prevent the document from being created.
  Business Logic Violations: The business rules defined in the system may not allow for the disconnection to occur under certain conditions.
  
  Solutions:
  
  Check Reference Object: Verify that the reference object (e.g., customer account, service point) exists and is correctly configured. Ensure that all required fields are filled out.
  Review Configuration: Check the configuration settings related to disconnection documents in the SAP system. Ensure that the necessary document types and processes are correctly set up.
  User Authorizations: Ensure that the user attempting to create the disconnection document has the necessary authorizations. This may involve checking roles and permissions in the user profile.
  Error Logs: Review the system logs (transaction codes like SLG1 for application logs) for more detailed error messages that can provide insights into what went wrong.
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with for any known issues or additional troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), or any specific transaction related to disconnection processes in your SAP environment.
  SAP Notes: Search for SAP Notes related to error E9351 in the SAP Support Portal for any patches or updates that may address this issue.
  Business Processes: Understand the business processes related to disconnections in your organization, as this may provide context for why the error is occurring.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.