How To Fix E9275 - Bulk refuse customer is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: E9 - General IS-U Error Messages

• Message number: 275

• Message text: Bulk refuse customer is locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message E9275 - Bulk refuse customer is locked by user &1 ?

  The SAP error message E9275 "Bulk refuse customer is locked by user &1" typically occurs in the context of bulk processing operations, such as bulk refuse or mass changes to customer data. This error indicates that the customer record you are trying to modify is currently locked by another user, which prevents your operation from proceeding.
  Cause:
  
  User Lock: The customer record is locked by another user who is currently editing or processing that record.
  Transaction in Progress: Another transaction is being executed that involves the same customer data, leading to a lock.
  System Lock: The system may have a temporary lock due to a previous operation that has not yet been completed.
  
  Solution:
  
  Identify the Locking User: Check who is currently locking the customer record. The error message indicates the user ID (&1) that has locked the record.
  Wait and Retry: If the locking user is performing a legitimate operation, you may need to wait until they complete their task and then retry your operation.
  Unlock the Record: If you have the necessary permissions, you can unlock the record using transaction code SM12 (for user locks) or SM21 (for system logs) to identify and manage locks.
  Contact the Locking User: If possible, communicate with the user who has locked the record to understand their activity and coordinate the release of the lock.
  Check for Background Jobs: Sometimes, background jobs may also lock records. Check if there are any running jobs that might be causing the lock.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and delete locks), SM21 (to view system logs), and SM37 (to check background jobs).
  Lock Management: Understand how SAP handles locks and the implications of concurrent access to records.
  User Permissions: Ensure that you have the necessary permissions to unlock records or to perform bulk operations.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or technical support for further assistance.