How To Fix E7345 - Call the customer overview for one contract account

SAP Error Message - Details

• Message type: E = Error

• Message class: E7 - IS-U master data

• Message number: 345

• Message text: Call the customer overview for one contract account

What causes this issue?

You tried to display the customer overview for a customer. This would
take too long, because the customer has a large number of contract
accounts.

System Response

The data is not displayed.

How to fix this error?

Call the customer overview for a single contract account.
The following options are available:
Enter the contract account number in the initial screen
Use an appropriate call from the CIC or the front office

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E7345 - Call the customer overview for one contract account ?

  The SAP error message E7345, which states "Call the customer overview for one contract account," typically occurs in the context of contract account management within the SAP system. This error is often related to issues with the contract account or customer data.
  Cause:
  
  Missing or Incomplete Data: The contract account may not have all the necessary data or may be incomplete.
  Authorization Issues: The user may not have the required authorizations to access the contract account or customer data.
  System Configuration: There may be configuration issues in the SAP system that prevent the proper retrieval of contract account information.
  Data Consistency Issues: There could be inconsistencies in the data related to the contract account or customer master data.
  
  Solution:
  
  Check Contract Account Data: Verify that the contract account has all the necessary information filled out correctly. This includes checking for any missing fields or incorrect entries.
  Access Customer Overview: Navigate to the customer overview screen for the specific contract account to see if there are any issues or alerts that need to be addressed.
  Review Authorizations: Ensure that the user has the appropriate authorizations to access the contract account. This may involve checking user roles and permissions in the SAP system.
  Data Consistency Check: Run data consistency checks to identify and resolve any discrepancies in the contract account or customer data.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Customer Master) or FBL5N (Customer Line Item Display) to access customer and contract account information.
  Documentation: Review SAP documentation related to contract account management for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the E7345 error in SAP.