How To Fix DV476 - User exit of cat. &1, shipping reas. &2, comm. &3 could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: DV - EHS: Messages for Report Shipping

• Message number: 476

• Message text: User exit of cat. &1, shipping reas. &2, comm. &3 could not be determined

What causes this issue?

The function module for the user exit of the category &V1&, shipping
reason &V2&, and communication &V3& could not be determined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DV476 - User exit of cat. &1, shipping reas. &2, comm. &3 could not be determined ?

  The SAP error message DV476 indicates that the system was unable to determine the user exit for a specific combination of category, shipping reason, and communication type. This error typically arises in the context of sales and distribution (SD) processes, particularly when dealing with delivery processing or shipping.
  Cause:
  
  Configuration Issues: The user exit may not be properly configured in the system. This could be due to missing entries in the relevant customizing tables or incorrect settings.
  Missing User Exit Implementation: The user exit that is supposed to handle the specific combination of category, shipping reason, and communication type may not be implemented or activated.
  Data Inconsistencies: There may be inconsistencies in the master data or transaction data that lead to the inability to determine the user exit.
  Authorization Issues: The user may not have the necessary authorizations to access the user exit.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the relevant customizing transaction (e.g., SPRO) and check the configuration for user exits related to shipping and delivery. Ensure that the entries for the specified category, shipping reason, and communication type are correctly set up.
  
  
  
  Implement User Exit:
  
  If the user exit is not implemented, you may need to create or activate it. This typically involves ABAP development work to ensure that the user exit logic is correctly defined.
  
  
  
  Review Master Data:
  
  Check the master data (e.g., customer master, material master) and transaction data (e.g., sales orders, deliveries) for any inconsistencies that might affect the determination of the user exit.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the user exit. This may involve checking roles and profiles assigned to the user.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the determination is failing. This may require technical expertise in ABAP and knowledge of the specific user exit logic.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP documentation for user exits and enhancements in the context of shipping and delivery processes.
  Community Forums: Engage with SAP community forums or support channels to see if other users have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the DV476 error and implement a solution to resolve it.