How To Fix DTINF037 - Session lost, please restart

SAP Error Message - Details

• Message type: E = Error

• Message class: DTINF - Information Retrieval Framework texts

• Message number: 037

• Message text: Session lost, please restart

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DTINF037 - Session lost, please restart ?

  The SAP error message DTINF037: Session lost, please restart typically indicates that the connection to the SAP system has been interrupted or lost. This can happen for various reasons, and understanding the cause is essential for finding an appropriate solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: Temporary network disruptions can cause the session to be lost.
  Timeout Settings: If the session remains idle for too long, it may time out due to system settings.
  Server Overload: High load on the SAP server can lead to session drops.
  Client-Side Issues: Problems with the client application or browser (if using SAP GUI for HTML) can also lead to session loss.
  SAP System Configuration: Misconfigurations in the SAP system settings can lead to session management issues.
  
  Solutions:
  
  Check Network Connection: Ensure that your network connection is stable. If you are on a wireless connection, consider switching to a wired connection.
  Increase Timeout Settings: If you have access to system settings, consider increasing the session timeout settings in the SAP system.
  
  This can usually be done by an administrator in the SAP profile parameters (e.g., rdisp/gui_auto_logout).
  
  
  Restart the Session: As the error message suggests, simply restarting the session may resolve the issue temporarily.
  Clear Cache: If using a web browser, clear the browser cache and cookies, or try using a different browser.
  Check SAP Notes: Look for any relevant SAP Notes that might address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  Contact IT Support: If the problem persists, it may be necessary to contact your IT support team or SAP Basis team for further investigation.
  
  Related Information:
  
  SAP GUI Version: Ensure that you are using a compatible version of the SAP GUI or web browser.
  System Logs: Check the system logs (transaction SM21) for any related error messages that might provide more context.
  SAP Community: Engage with the SAP Community forums to see if other users have experienced similar issues and found solutions.
  Documentation: Refer to SAP documentation for best practices on session management and troubleshooting connectivity issues.
  
  By following these steps, you should be able to identify the cause of the session loss and implement a solution to mitigate the issue.