How To Fix DSG012 - Error occurred when reading signature steps

SAP Error Message - Details

• Message type: E = Error

• Message class: DSG - Messages for Digital Signatures & Shop Papers in EAM

• Message number: 012

• Message text: Error occurred when reading signature steps

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DSG012 - Error occurred when reading signature steps ?

  The SAP error message DSG012, which states "Error occurred when reading signature steps," typically occurs in the context of digital signatures or workflows that involve approval processes in SAP. This error can arise due to various reasons, including configuration issues, missing data, or problems with the digital signature setup.
  Causes:
  
  Configuration Issues: The digital signature settings may not be properly configured in the system.
  Missing Signature Steps: The workflow or process may be missing required signature steps or definitions.
  Authorization Problems: The user may not have the necessary authorizations to access the signature steps.
  Data Inconsistencies: There may be inconsistencies or missing data in the relevant tables that store signature information.
  System Bugs: There could be bugs or issues in the specific version of SAP you are using.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for digital signatures in the SAP system. Ensure that all necessary parameters are set correctly.
  Verify Signature Steps: Ensure that all required signature steps are defined and active in the workflow. You may need to consult the workflow configuration.
  User Authorizations: Check the user roles and authorizations to ensure that the user encountering the error has the necessary permissions to access the signature steps.
  Data Integrity: Investigate the relevant database tables for any inconsistencies or missing entries related to signature steps. You may need to run consistency checks or repair any issues found.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest patches or updates may resolve the issue.
  Debugging: If you have access to the development environment, you can debug the process to identify the exact point of failure and gather more information about the error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for digital signatures and workflows for detailed configuration steps and troubleshooting guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists and you have a support contract, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the root cause of the DSG012 error and implement a suitable solution.