How To Fix DSG013 - Error occurred when displaying signature steps

SAP Error Message - Details

• Message type: E = Error

• Message class: DSG - Messages for Digital Signatures & Shop Papers in EAM

• Message number: 013

• Message text: Error occurred when displaying signature steps

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DSG013 - Error occurred when displaying signature steps ?

  The SAP error message DSG013, which states "Error occurred when displaying signature steps," typically occurs in the context of workflows or processes that require digital signatures or approvals. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the underlying data.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to view or execute the signature steps.
  Configuration Problems: There may be issues with the configuration of the digital signature process in the SAP system.
  Data Integrity Issues: The data related to the workflow or signature steps may be incomplete or corrupted.
  System Bugs: There could be bugs or inconsistencies in the SAP system that lead to this error.
  Missing or Incorrect Settings: The settings for the digital signature process may not be correctly defined in the system.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access and execute the signature steps. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Configuration: Verify the configuration settings for the digital signature process. This may involve checking transaction codes related to workflow and digital signatures (e.g., SWDD for workflow definition).
  Data Validation: Check the underlying data for completeness and correctness. Ensure that all required fields are filled and that there are no inconsistencies.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to the DSG013 error. Applying a relevant note may resolve the issue.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on configuring and troubleshooting digital signatures.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWDD (Workflow Builder), SWI1 (Work Item Selection), and SOST (Send Requests).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Testing: If possible, replicate the issue in a test environment to better understand the conditions under which the error occurs.
  
  By following these steps, you should be able to diagnose and potentially resolve the DSG013 error in your SAP system.