How To Fix /DSD/VC_MESSAGE614 - Customer &1 is not defined in the sales area for the visit list

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/VC_MESSAGE -

• Message number: 614

• Message text: Customer &1 is not defined in the sales area for the visit list

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/VC_MESSAGE614 - Customer &1 is not defined in the sales area for the visit list ?

  The SAP error message /DSD/VC_MESSAGE614 indicates that a specific customer (denoted by &1) is not defined in the sales area for the visit list in the Direct Store Delivery (DSD) module. This typically occurs when trying to create or process a visit list for a customer that does not have the necessary sales area configuration.
  Cause:
  
  Missing Sales Area Configuration: The customer is not assigned to the sales area that is being used in the visit list. A sales area consists of a combination of the sales organization, distribution channel, and division.
  Incorrect Customer Master Data: The customer master data may not be fully maintained, or the relevant sales area data is missing.
  Visit List Configuration: The visit list may be configured incorrectly, or it may be referencing a sales area that is not valid for the customer.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data in SAP (transaction code XD03 for general data or VD03 for sales area data).
  Verify that the customer is assigned to the correct sales area (sales organization, distribution channel, and division).
  If the sales area is missing, you can create it by using transaction code XD01 or VD01 to maintain the customer data.
  
  
  
  Review Sales Area Configuration:
  
  Ensure that the sales area used in the visit list is correctly set up in the system.
  Check if the sales organization, distribution channel, and division are correctly defined and active.
  
  
  
  Update Visit List:
  
  If the visit list is referencing an incorrect sales area, update it to point to the correct sales area where the customer is defined.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or configuration guides related to DSD and visit list management to ensure that all necessary settings are in place.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  XD01 - Create Customer (General Data)
  VD01 - Create Customer (Sales Area Data)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review the SAP Help Portal for information on DSD and customer master data management.
  
  
  By following these steps, you should be able to resolve the error and ensure that the customer is properly defined in the sales area for the visit list.