How To Fix /DSD/ME_CPT207 - Deletion not allowed: ME user &1 is already connected to tour ID &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/ME_CPT -

• Message number: 207

• Message text: Deletion not allowed: ME user &1 is already connected to tour ID &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/ME_CPT207 - Deletion not allowed: ME user &1 is already connected to tour ID &2 ?

  The SAP error message /DSD/ME_CPT207 indicates that a user is attempting to delete a tour or a related object, but the operation is not allowed because the user is currently connected to that tour. This typically occurs in the context of SAP's Direct Store Delivery (DSD) module, where users manage tours for deliveries.
  Cause:
  The error is triggered when:
  
  A user (identified by the user ID &1) is actively connected to a specific tour (identified by tour ID &2).
  The system prevents deletion to maintain data integrity and avoid inconsistencies, as the user may be performing operations related to that tour.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check User Connections:
  
  Verify if the user is indeed connected to the tour. This can be done by checking the active sessions or transactions for that user in the system.
  
  
  
  Disconnect the User:
  
  If the user is connected and you determine that it is safe to proceed, you can disconnect the user from the tour. This may involve logging out the user or terminating their session.
  
  
  
  Wait for User to Finish:
  
  If the user is performing necessary operations, it may be best to wait until they complete their tasks before attempting to delete the tour.
  
  
  
  Review User Permissions:
  
  Ensure that the user has the appropriate permissions to delete tours. If they do not, you may need to adjust their roles or permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's SAP support team for specific guidelines on handling tours and user connections.
  
  
  
  System Logs:
  
  Check system logs for any additional information or related errors that might provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Look for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to tour management in SAP DSD, such as /DSD/ME_TOUR for managing tours.
  User Training: Ensure that users are trained on how to properly manage tours and understand the implications of being connected to a tour.
  
  If the issue persists after following these steps, it may be necessary to escalate the matter to your SAP support team for further investigation.