How To Fix /DSD/ME_CPT055 - Error when changing password

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/ME_CPT -

• Message number: 055

• Message text: Error when changing password

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/ME_CPT055 - Error when changing password ?

  The SAP error message /DSD/ME_CPT055 typically occurs when there is an issue related to password changes in the SAP system, particularly in the context of the SAP Direct Store Delivery (DSD) module. This error can arise due to various reasons, including:
  Causes:
  
  Password Complexity Requirements: The new password may not meet the complexity requirements set by the system (e.g., length, special characters, etc.).
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Authorization Issues: The user may not have the necessary authorizations to change their password.
  System Configuration: There may be configuration issues in the user management settings or password policies.
  Expired Password: The password may have expired, and the system is enforcing a change.
  
  Solutions:
  
  Check Password Requirements: Ensure that the new password meets all the complexity requirements defined in the system. This includes checking for minimum length, uppercase letters, lowercase letters, numbers, and special characters.
  Unlock User Account: If the account is locked, an administrator can unlock it using transaction code SU01 (User Maintenance).
  Verify Authorizations: Ensure that the user has the necessary authorizations to change their password. This may require checking roles and profiles assigned to the user.
  Review System Configuration: Check the system settings for user management and password policies. This can be done through transaction codes like SU01 or SU10 for mass changes.
  Reset Password: If the password has expired, an administrator can reset the password for the user using transaction code SU01.
  Consult SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SU01 (User Maintenance), SU10 (Mass User Maintenance), and PFCG (Role Maintenance) for managing user accounts and roles.
  SAP Documentation: Refer to SAP Help documentation for guidelines on user management and password policies.
  SAP Community: Engage with the SAP Community forums for insights and solutions shared by other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your SAP Basis team or SAP support for further assistance.