How To Fix /DSD/ME036 - The tour has not been downloaded yet

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/ME -

• Message number: 036

• Message text: The tour has not been downloaded yet

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/ME036 - The tour has not been downloaded yet ?

  The SAP error message /DSD/ME036: The tour has not been downloaded yet typically occurs in the context of the SAP Direct Store Delivery (DSD) module, particularly when dealing with route planning and execution in mobile applications. This error indicates that the tour (or route) that a user is trying to access has not been downloaded to the mobile device or system yet.
  Causes:
  
  Incomplete Download: The tour data has not been successfully downloaded to the mobile device or system.
  Network Issues: There may be connectivity issues preventing the download of the tour data.
  Configuration Issues: The system may not be configured correctly to allow for the download of tours.
  User Permissions: The user may not have the necessary permissions to access the tour data.
  Data Synchronization: There may be a delay or failure in the synchronization process between the backend system and the mobile device.
  
  Solutions:
  
  Check Download Status: Ensure that the tour has been scheduled for download and that the download process has been completed successfully.
  Re-download the Tour: If the tour has not been downloaded, initiate the download process again. This can often be done through the mobile application or the SAP GUI.
  Network Connectivity: Verify that the mobile device has a stable internet connection. If there are issues, resolve them before attempting to download the tour again.
  User Permissions: Check the user roles and permissions in the SAP system to ensure that the user has access to the necessary data.
  System Configuration: Review the configuration settings in the SAP system to ensure that the DSD module is set up correctly for downloading tours.
  Check for Errors in Logs: Look at the application logs or system logs for any errors that might provide more context on why the tour was not downloaded.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the DSD module and the specific error message.
  Documentation: Review the official SAP documentation for the DSD module to understand the expected behavior and troubleshooting steps.
  Training: Ensure that users are trained on how to properly download and manage tours within the SAP system to minimize errors.
  
  By following these steps, you should be able to resolve the error message /DSD/ME036 and ensure that the tour data is available for use.