How To Fix /DSD/HH122 - Customer reason &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/HH -

• Message number: 122

• Message text: Customer reason &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/HH122 - Customer reason &1 does not exist ?

  The SAP error message /DSD/HH122 Customer reason &1 does not exist typically occurs in the context of the SAP Direct Store Delivery (DSD) module. This error indicates that the system is unable to find a specific customer reason code that is referenced in the transaction or process you are trying to execute.
  Cause:
  
  
  Missing Customer Reason Code: The most common cause of this error is that the customer reason code specified (represented by &1 in the error message) does not exist in the system. This could be due to:
  
  The code was never created.
  The code was deleted or deactivated.
  A typo or incorrect entry when inputting the reason code.
  
  
  
  Configuration Issues: There may be issues with the configuration settings related to customer reason codes in the DSD module.
  
  
  Data Migration Issues: If data was migrated from another system, the customer reason codes may not have been properly transferred.
  
  
  Solution:
  
  
  Check Customer Reason Codes:
  
  Go to the relevant transaction in SAP (e.g., using transaction code SPRO for configuration) and navigate to the section where customer reason codes are defined.
  Verify if the reason code exists. If it does not, you may need to create it.
  
  
  
  Create or Update Reason Code:
  
  If the reason code is missing, create a new customer reason code with the appropriate details.
  If the code exists but is inactive, you may need to activate it.
  
  
  
  Correct Input:
  
  Ensure that the reason code you are entering is correct and does not contain any typographical errors.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user manuals for the DSD module to understand the expected values for customer reason codes.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to view or create customer reason codes.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, SE11 for data dictionary, and SE16 for table viewing.
  Tables: The customer reason codes may be stored in specific tables. You can check tables like /DSD/REASON or similar to see if the reason code exists.
  SAP Notes: Check SAP Notes for any known issues or patches related to the DSD module and customer reason codes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.