How To Fix /DSD/HH121 - Customer status &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/HH -

• Message number: 121

• Message text: Customer status &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/HH121 - Customer status &1 does not exist ?

  The SAP error message /DSD/HH121 Customer status &1 does not exist typically occurs in the context of the SAP Direct Store Delivery (DSD) module. This error indicates that the system is trying to reference a customer status that has not been defined or does not exist in the system.
  Cause:
  
  Missing Customer Status: The customer status referenced in the error message (&1) has not been created or is not available in the system.
  Incorrect Configuration: There may be a configuration issue where the customer status is not properly set up in the relevant customizing settings.
  Data Entry Error: The status might have been mistyped or incorrectly entered in the transaction that triggered the error.
  Transport Issues: If the system has recently undergone a transport of changes, the customer status might not have been included in the transport request.
  
  Solution:
  
  
  Check Customer Status Configuration:
  
  Navigate to the relevant customizing transaction (usually in SPRO) to check if the customer status exists.
  Path: SPRO -> Logistics -> Sales and Distribution -> Master Data -> Customer -> Define Customer Status.
  Ensure that the status you are trying to use is defined.
  
  
  
  Create Missing Customer Status:
  
  If the status does not exist, you may need to create it. Follow the steps in the customizing transaction to define a new customer status.
  
  
  
  Verify Data Entry:
  
  Double-check the transaction or report where the error occurred to ensure that the customer status was entered correctly.
  
  
  
  Check Transport Requests:
  
  If the issue arose after a recent transport, verify that all necessary objects, including customer statuses, were included in the transport request.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user manuals for the DSD module to ensure that you are following the correct procedures.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary) or SE80 (Object Navigator).
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify customer statuses.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.