How To Fix /DSD/CA005 - Search results for customer data are blocked; see long text

/DSD/CA005 - Overview

• Message type: E = Error

• Message class: /DSD/CA -

• Message number: 005

• Message text: Search results for customer data are blocked; see long text

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/CA005 - Search results for customer data are blocked; see long text ?

  The SAP error message /DSD/CA005 indicates that the search results for customer data are blocked. This error typically occurs in the context of SAP's Direct Store Delivery (DSD) or Customer Activity Management (CAM) modules, where customer data retrieval is essential for processing transactions.
  
  Cause:
  The error can be caused by several factors, including:
  
  Data Locking: The customer data may be locked due to ongoing transactions or processes that are currently being executed in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  
  Configuration Issues: There may be configuration settings in the DSD or CAM modules that are preventing access to customer data.
  System Errors: There could be underlying system errors or inconsistencies in the database that are causing the data to be blocked.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check for Locks:
  
  Use transaction code SM12 to check for any locks on the customer data. If you