How To Fix /DSD/CA005 - Search results for customer data are blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/CA -

• Message number: 005

• Message text: Search results for customer data are blocked; see long text

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/CA005 - Search results for customer data are blocked; see long text ?

  The SAP error message /DSD/CA005 indicates that the search results for customer data are blocked. This error typically occurs in the context of SAP's Direct Store Delivery (DSD) or Customer Activity Management (CAM) modules, where customer data retrieval is essential for processing transactions.
  Cause:
  The error can be caused by several factors, including:
  
  Data Locking: The customer data may be locked due to ongoing transactions or processes that are currently being executed in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  Configuration Issues: There may be configuration settings in the DSD or CAM modules that are preventing access to customer data.
  System Errors: There could be underlying system errors or inconsistencies in the database that are causing the data to be blocked.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check for Locks:
  
  Use transaction code SM12 to check for any locks on the customer data. If you find any locks, you may need to wait for the process to complete or contact the user who has locked the data.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access customer data. You can check this using transaction code SU53 to analyze authorization failures.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the DSD or CAM modules to ensure that everything is set up correctly. This may involve checking settings related to customer master data.
  
  
  
  Consult Long Text:
  
  The error message usually has a long text that provides additional details about the issue. You can view this long text by clicking on the message or using transaction code SE91 to look up the message.
  
  
  
  System Logs:
  
  Check the system logs (transaction code SM21) for any related errors or warnings that might provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may be able to provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SU53 (for authorization checks), and SM21 (for system logs).
  Documentation: Review SAP documentation related to DSD and CAM for any specific notes or guidelines regarding customer data access.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the /DSD/CA005 error effectively.