How To Fix /DSD/CA003 - Search results do not include blocked customer data; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/CA -

• Message number: 003

• Message text: Search results do not include blocked customer data; see long text

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/CA003 - Search results do not include blocked customer data; see long text ?

  The SAP error message /DSD/CA003 indicates that the search results do not include blocked customer data. This typically occurs in the context of the SAP Direct Store Delivery (DSD) module, where certain customer records may be marked as blocked, preventing them from being included in search results or transactions.
  Cause:
  
  Blocked Customer Status: The customer in question has been marked as blocked in the system. This could be due to various reasons, such as credit issues, compliance concerns, or other business rules that necessitate blocking a customer from transactions.
  Search Configuration: The search functionality may be configured to exclude blocked customers intentionally to prevent users from processing orders or deliveries to those customers.
  Data Integrity: The system is designed to maintain data integrity and ensure that transactions are only processed for active and valid customers.
  
  Solution:
  
  Review Customer Status: Check the status of the customer in the SAP system. You can do this by navigating to the customer master data (transaction code XD03 for general data or VD03 for sales area data) and reviewing the status fields.
  Unblock Customer: If the customer should no longer be blocked, you can change their status. This typically requires appropriate authorization. Use transaction code XD02 or VD02 to modify the customer data and remove the block.
  Consult with Business Rules: Before unblocking a customer, ensure that it aligns with your organization's business rules and compliance requirements. Consult with relevant departments (e.g., finance, compliance) if necessary.
  Adjust Search Settings: If the exclusion of blocked customers is not desired, you may need to adjust the search settings or configurations in the DSD module. This may require assistance from your SAP Basis or functional team.
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files related to customer master data management and the DSD module for more detailed information on handling blocked customers.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify customer data.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance related to this error message.
  Training: Consider training for users on how to manage customer statuses effectively within the SAP system to prevent similar issues in the future.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.