How To Fix DS_ENH008 - No active registered TOTP device found for user &1#

SAP Error Message - Details

• Message type: E = Error

• Message class: DS_ENH - DS Enhancement: Enhancements for Runtime

• Message number: 008

• Message text: No active registered TOTP device found for user &1#

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DS_ENH008 - No active registered TOTP device found for user &1# ?

  The SAP error message DS_ENH008 indicates that there is no active registered Time-based One-Time Password (TOTP) device found for the specified user. This error typically occurs in systems that use two-factor authentication (2FA) for enhanced security, where TOTP is a common method for generating temporary codes.
  Cause:
  
  No TOTP Device Registered: The user has not registered any TOTP device (like a mobile authenticator app) in the system.
  Inactive TOTP Device: The registered TOTP device may have been deactivated or removed.
  User Account Issues: There may be issues with the user account itself, such as it being locked or inactive.
  Configuration Issues: There could be misconfigurations in the system settings related to TOTP or user authentication.
  
  Solution:
  
  
  Register a TOTP Device:
  
  The user needs to register a TOTP device. This is typically done through the user settings in the SAP system or via a specific registration process.
  Use an authenticator app (like Google Authenticator, Microsoft Authenticator, etc.) to scan a QR code or enter a secret key provided by the SAP system.
  
  
  
  Check Device Status:
  
  If a TOTP device is already registered, ensure that it is active. The user may need to re-register the device if it has been deactivated.
  
  
  
  User Account Verification:
  
  Verify that the user account is active and not locked. If it is locked, an administrator may need to unlock it.
  
  
  
  Consult System Administrator:
  
  If the user is unable to resolve the issue, they should contact their system administrator for assistance. The administrator can check the backend settings and user configurations.
  
  
  
  Review System Configuration:
  
  Ensure that the TOTP configuration in the SAP system is correctly set up. This includes checking the authentication methods enabled and ensuring that TOTP is properly configured.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation on user authentication and TOTP setup for detailed steps on registering devices and troubleshooting authentication issues.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system-wide issue.
  Security Policies: Review the organization's security policies regarding two-factor authentication to ensure compliance and proper setup.
  
  By following these steps, users should be able to resolve the DS_ENH008 error and successfully authenticate using TOTP.