How To Fix DS_ENH006 - Invalid TOTP credentials: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DS_ENH - DS Enhancement: Enhancements for Runtime

• Message number: 006

• Message text: Invalid TOTP credentials: &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DS_ENH006 - Invalid TOTP credentials: &1 ?

  The SAP error message DS_ENH006 Invalid TOTP credentials: &1 typically relates to issues with Time-based One-Time Password (TOTP) authentication. This error occurs when the TOTP code entered by the user does not match the expected value, which can happen for several reasons.
  Causes:
  
  Incorrect TOTP Code: The user may have entered the wrong TOTP code. TOTP codes are time-sensitive and change every 30 seconds, so entering an expired or incorrect code will trigger this error.
  Clock Synchronization Issues: If the device generating the TOTP (like a mobile authenticator app) is not synchronized with the server's time, the generated codes may not match.
  Configuration Issues: There may be a misconfiguration in the TOTP settings on the SAP system or the user’s account.
  Multiple Devices: If the user has set up TOTP on multiple devices, they may be using the wrong device to generate the code.
  User Account Issues: The user account may be locked or disabled, which can also lead to authentication failures.
  
  Solutions:
  
  Re-enter the TOTP Code: Ensure that the correct TOTP code is being entered. Check the time on the device generating the TOTP and ensure it is within the valid time window.
  Synchronize Time: Make sure that the time on the device generating the TOTP is synchronized with the server time. This can often be done by enabling automatic time updates on the device.
  Check Configuration: Verify the TOTP configuration in the SAP system. Ensure that the user’s account is correctly set up for TOTP authentication.
  Use the Correct Device: If multiple devices are used for TOTP, ensure that the user is using the correct one that is linked to their account.
  Reset TOTP: If the issue persists, consider resetting the TOTP configuration for the user account. This may involve disabling TOTP and re-enabling it, allowing the user to set it up again.
  Contact Support: If none of the above solutions work, it may be necessary to contact your SAP support team or system administrator for further assistance.
  
  Related Information:
  
  TOTP Applications: Common applications for generating TOTP codes include Google Authenticator, Microsoft Authenticator, and Authy.
  Security Best Practices: Always ensure that TOTP is set up securely, and educate users on the importance of keeping their authentication devices secure.
  Documentation: Refer to SAP documentation for specific instructions on configuring and troubleshooting TOTP authentication in your version of SAP.
  
  By following these steps, you should be able to resolve the DS_ENH006 error and successfully authenticate using TOTP.