How To Fix DPWTY086 - No Return Part Items found

SAP Error Message - Details

• Message type: E = Error

• Message class: DPWTY - Message class Dealer Portal Warranty Claim

• Message number: 086

• Message text: No Return Part Items found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DPWTY086 - No Return Part Items found ?

  The SAP error message DPWTY086 "No Return Part Items found" typically occurs in the context of handling return parts in the SAP system, particularly when dealing with returns in the context of warranty claims, repairs, or service orders. This error indicates that the system could not find any items that are eligible for return processing.
  Causes:
  
  No Return Parts Created: There may not be any return part items created in the system for the specific transaction or order you are trying to process.
  Incorrect Document Reference: The document or order number you are referencing may not have any associated return parts.
  Status of the Document: The document may be in a status that does not allow for return processing.
  Data Entry Errors: There could be typographical errors in the order number or other identifiers used to search for return parts.
  Configuration Issues: There may be configuration settings in the SAP system that are preventing the return parts from being recognized.
  
  Solutions:
  
  Check Return Parts Creation: Verify if return part items have been created for the relevant order or document. If not, you may need to create them.
  Verify Document Reference: Ensure that you are using the correct document or order number. Double-check for any typos or incorrect entries.
  Review Document Status: Check the status of the document to ensure it is eligible for return processing. If the document is closed or completed, you may not be able to process returns.
  Consult with SAP Support: If you suspect a configuration issue, consult with your SAP support team or system administrator to review the settings related to return parts.
  Use Transaction Codes: Utilize relevant transaction codes (like VA01 for sales orders, or IW31 for service orders) to check the status and details of the order.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Review SAP documentation related to return processing, warranty claims, and service order management for additional context and troubleshooting steps.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your IT department or SAP support for further investigation.