How To Fix DPWTY002 - No warranty claim status defined in Customizing for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DPWTY - Message class Dealer Portal Warranty Claim

• Message number: 002

• Message text: No warranty claim status defined in Customizing for &1

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Define warranty claim statuses in Customizing for <LS>Dealer Portal:
Warranty Claim Processing</> under <LS>Define Warranty Claim Status for
Dealer Portal</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DPWTY002 - No warranty claim status defined in Customizing for &1 ?

  The SAP error message DPWTY002 indicates that there is no warranty claim status defined in the Customizing settings for the specified warranty type. This error typically occurs when you are trying to process a warranty claim, but the system cannot find the necessary configuration for the status of that claim.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the warranty claim status has not been defined in the Customizing settings for the specific warranty type you are working with.
  Incorrect Warranty Type: The warranty type being used may not have been properly set up in the system.
  Transport Issues: If the configuration was recently transported from another system, it may not have been included or may not have been properly activated.
  
  Solution:
  To resolve the DPWTY002 error, follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to the path: Customer Service -> Warranty Management -> Define Warranty Claim Status.
  Ensure that the status for the relevant warranty type is defined. If it is missing, you will need to create it.
  
  
  
  Define Warranty Claim Status:
  
  If the status is not defined, you can create a new status by specifying the necessary details such as status name, description, and any relevant attributes.
  Make sure to assign the status to the correct warranty type.
  
  
  
  Review Warranty Type Configuration:
  
  Check the configuration for the warranty type you are using to ensure it is set up correctly.
  Navigate to: Customer Service -> Warranty Management -> Define Warranty Types and verify the settings.
  
  
  
  Transport Issues:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included and activated in the target system.
  
  
  
  Testing:
  
  After making the necessary changes, test the warranty claim process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to warranty management and this specific error message.
  Documentation: Review SAP documentation on warranty management for best practices and detailed configuration steps.
  User Roles: Ensure that the user has the necessary authorizations to access and modify warranty claim statuses in the system.
  
  By following these steps, you should be able to resolve the DPWTY002 error and successfully process warranty claims in SAP.