How To Fix DPSPP_BCK_MSG031 - Personalization data not found

SAP Error Message - Details

• Message type: E = Error

• Message class: DPSPP_BCK_MSG - Dealer Portal: Speare Parts Processing: Backend Messages

• Message number: 031

• Message text: Personalization data not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DPSPP_BCK_MSG031 - Personalization data not found ?

  The SAP error message DPSPP_BCK_MSG031: Personalization data not found typically occurs when the system is unable to retrieve personalization data for a user or a specific application. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Missing Personalization Data: The user may not have any personalization data saved in the system for the specific application or transaction.
  User Profile Issues: The user profile may not be correctly set up, or the user may not have the necessary authorizations to access the personalization data.
  Technical Issues: There could be technical issues with the backend system, such as database inconsistencies or problems with the personalization service.
  Transport Issues: If the personalization data was recently transported from one system to another, it may not have been properly transferred or activated.
  
  Solutions:
  
  
  Check User Personalization:
  
  Navigate to the personalization settings for the user and verify if any personalization data exists.
  If not, create new personalization settings as needed.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access personalization data. Check the user roles and profiles in the system.
  
  
  
  Technical Checks:
  
  Check the system logs (transaction SLG1) for any related errors that might provide more context.
  If there are database inconsistencies, consider running consistency checks or contacting your technical team for assistance.
  
  
  
  Recreate Personalization Data:
  
  If the personalization data is missing, you may need to recreate it manually or restore it from a backup if available.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, verify that the transport was successful and that all necessary objects were included. You may need to re-transport the personalization data.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SU01 (User Maintenance) to check user profiles and authorizations.
  Personalization Settings: Personalization settings can often be accessed through the application itself, usually under a settings or options menu.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP Basis or technical support team for further investigation.