How To Fix DP_SHARED761 - Assertion consumer service location failed

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 761

• Message text: Assertion consumer service location failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED761 - Assertion consumer service location failed ?

  The SAP error message DP_SHARED761: Assertion consumer service location failed typically relates to issues with the configuration of the Assertion Consumer Service (ACS) in the context of Single Sign-On (SSO) or federated identity management, particularly when using SAML (Security Assertion Markup Language) for authentication.
  Causes:
  
  Incorrect ACS URL: The ACS URL configured in the Identity Provider (IdP) or Service Provider (SP) settings may be incorrect or not matching the expected endpoint.
  Network Issues: There may be network connectivity issues preventing the service from reaching the ACS endpoint.
  Configuration Errors: Misconfigurations in the SAML settings, such as incorrect entity IDs or certificates, can lead to this error.
  Expired Certificates: If the certificates used for signing or encrypting SAML assertions have expired, it can cause failures in the assertion process.
  Service Provider Metadata: The metadata provided to the IdP may not be up-to-date or correctly configured.
  
  Solutions:
  
  Verify ACS URL: Check the ACS URL configured in both the IdP and SP settings. Ensure that it matches the expected endpoint and is accessible.
  Check Network Connectivity: Ensure that there are no firewall or network issues preventing access to the ACS endpoint.
  Review SAML Configuration: Double-check the SAML configuration settings, including entity IDs, certificates, and other parameters to ensure they are correct.
  Update Certificates: If certificates are expired, renew them and update the configurations accordingly.
  Update Metadata: Ensure that the SP metadata provided to the IdP is current and correctly configured. If changes have been made, re-upload the metadata to the IdP.
  Logs and Traces: Check the logs on both the IdP and SP sides for more detailed error messages that can provide additional context for troubleshooting.
  
  Related Information:
  
  SAML Documentation: Familiarize yourself with SAML specifications and best practices for configuration.
  SAP Notes: Check SAP's support portal for any relevant notes or updates regarding this error message.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  Testing Tools: Use SAML testing tools to validate the SAML assertions and configurations, which can help identify misconfigurations.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED761 error effectively.