How To Fix DP_SHARED545 - Charge request contains card and merchant

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 545

• Message text: Charge request contains card and merchant

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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• What is the cause and solution for SAP error message DP_SHARED545 - Charge request contains card and merchant ?

  The SAP error message DP_SHARED545, which states "Charge request contains card and merchant," typically occurs in the context of payment processing within SAP systems, particularly when dealing with credit card transactions. This error indicates that there is a mismatch or conflict between the card information and the merchant details in the charge request.
  Cause:
  
  Mismatch in Merchant ID: The merchant ID associated with the payment request may not match the merchant ID that is configured in the SAP system for the card being used.
  Incorrect Card Information: The card details provided in the charge request may not be valid for the specified merchant.
  Configuration Issues: There may be issues in the configuration settings for payment processing, such as incorrect mapping of cards to merchants.
  Multiple Merchant Accounts: If the system is set up to handle multiple merchant accounts, the request may be incorrectly routed to a merchant that does not accept the card being used.
  
  Solution:
  
  Verify Merchant Configuration: Check the configuration settings for the merchant in the SAP system. Ensure that the merchant ID is correctly set up and that it matches the one used in the charge request.
  Check Card Details: Review the card information being submitted in the charge request. Ensure that it is valid and corresponds to the correct merchant.
  Update Payment Processing Settings: If there are multiple merchants, ensure that the payment processing settings are correctly configured to route requests to the appropriate merchant based on the card used.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidelines on configuring payment processing and handling charge requests.
  Contact Support: If the issue persists, consider reaching out to SAP support or your payment processor for further assistance. They may provide insights specific to your configuration or transaction flow.
  
  Related Information:
  
  SAP Payment Processing: Understanding how SAP handles payment processing, including the integration with payment gateways and the configuration of merchant accounts.
  Transaction Logs: Reviewing transaction logs can provide additional context on the error and help identify the root cause.
  Testing Environment: If possible, replicate the issue in a testing environment to troubleshoot without affecting live transactions.
  User Permissions: Ensure that the user or system account making the charge request has the necessary permissions to access the merchant and card information.
  
  By addressing the above points, you should be able to resolve the DP_SHARED545 error and successfully process the charge request.