How To Fix DP_SHARED539 - Merchant missing in cancel authorization request

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 539

• Message text: Merchant missing in cancel authorization request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED539 - Merchant missing in cancel authorization request ?

  The SAP error message DP_SHARED539 indicates that there is a missing merchant in a cancel authorization request. This error typically occurs in the context of payment processing, particularly when dealing with payment authorizations and cancellations in SAP systems that integrate with payment service providers.
  Cause:
  The error can arise due to several reasons:
  
  Configuration Issues: The merchant ID may not be properly configured in the SAP system or in the payment service provider's settings.
  Missing Data: The request to cancel the authorization may not include the necessary merchant information, which is required for the payment service provider to process the request.
  Integration Problems: There may be issues with the integration between SAP and the payment service provider, leading to missing or incorrect data being sent in the request.
  Incorrect Request Format: The format of the cancel authorization request may not conform to the expected structure, leading to the omission of the merchant ID.
  
  Solution:
  To resolve the DP_SHARED539 error, consider the following steps:
  
  
  Check Configuration:
  
  Verify that the merchant ID is correctly configured in the SAP system. This includes checking the payment method settings and ensuring that the merchant ID is linked to the correct payment service provider.
  Ensure that the merchant ID is also correctly set up in the payment service provider's system.
  
  
  
  Review the Cancel Authorization Request:
  
  Inspect the request being sent to the payment service provider to ensure that it includes the necessary merchant information.
  Make sure that the request adheres to the expected format and includes all required fields.
  
  
  
  Integration Testing:
  
  Conduct tests to ensure that the integration between SAP and the payment service provider is functioning correctly. This may involve checking logs for any errors or discrepancies in the data being transmitted.
  
  
  
  Consult Documentation:
  
  Refer to the documentation for both SAP and the payment service provider to ensure that you are following the correct procedures for canceling authorizations.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or the support team of the payment service provider for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Payment Service Provider Documentation: Review the documentation provided by the payment service provider for specific requirements regarding authorization and cancellation requests.
  Transaction Logs: Analyze transaction logs in SAP to identify any patterns or additional error messages that may provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the DP_SHARED539 error and implement a solution to resolve it.