How To Fix DP_SHARED500 - No PSP provided in get token for payment card request

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 500

• Message text: No PSP provided in get token for payment card request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED500 - No PSP provided in get token for payment card request ?

  The SAP error message "DP_SHARED500 No PSP provided in get token for payment card request" typically occurs in the context of payment processing, particularly when dealing with payment service providers (PSPs) in SAP systems. This error indicates that the system is attempting to process a payment card request but cannot find the necessary PSP information.
  Cause:
  
  
  Missing PSP Configuration: The most common cause of this error is that the payment service provider (PSP) has not been configured correctly in the SAP system. This could mean that the PSP is not set up in the system or that the configuration is incomplete.
  
  
  Incorrect Payment Method: The payment method being used may not be linked to a valid PSP in the system.
  
  
  Data Entry Errors: There may be issues with the data being sent in the payment request, such as missing or incorrect fields.
  
  
  System Integration Issues: If the SAP system is integrated with external payment gateways or services, there may be issues with the integration that prevent the PSP from being recognized.
  
  
  Solution:
  
  
  Check PSP Configuration:
  
  Go to the configuration settings for payment service providers in your SAP system.
  Ensure that the PSP is correctly configured and that all required fields are filled out.
  Verify that the PSP is active and properly linked to the relevant payment methods.
  
  
  
  Review Payment Method Settings:
  
  Check the payment method settings in the SAP system to ensure that they are correctly associated with the PSP.
  Make sure that the payment method being used in the transaction is valid and linked to the correct PSP.
  
  
  
  Validate Data Input:
  
  Review the data being sent in the payment request to ensure that all required fields are populated correctly.
  Look for any missing or incorrect information that could lead to the error.
  
  
  
  Integration Checks:
  
  If your SAP system is integrated with external services, check the integration settings and logs for any errors or issues.
  Ensure that the communication between SAP and the PSP is functioning correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support resources for specific guidance on configuring PSPs and troubleshooting payment processing issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your system administrator for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Payment Processing Documentation: Review SAP documentation related to payment processing and PSP integration for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the "DP_SHARED500 No PSP provided in get token for payment card request" error in your SAP system.