How To Fix DP_SHARED310 - Could not create signature

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 310

• Message text: Could not create signature

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED310 - Could not create signature ?

  The SAP error message DP_SHARED310: Could not create signature typically occurs in the context of SAP Data Processing or when dealing with digital signatures in various SAP applications. This error can arise due to several reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  
  Missing or Incorrect Configuration: The system may not be properly configured to handle digital signatures. This could include missing parameters in the configuration settings or incorrect settings in the digital signature service.
  
  
  Insufficient Authorizations: The user attempting to create the signature may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Technical Issues: There may be underlying technical issues, such as problems with the SAP kernel, issues with the database, or network problems that prevent the signature from being created.
  
  
  Certificate Issues: If the digital signature relies on certificates, issues such as expired certificates, untrusted certificate authorities, or missing certificates can lead to this error.
  
  
  Software Bugs: There may be bugs in the specific version of the SAP software being used that could lead to this error.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings related to digital signatures in your SAP system. Ensure that all necessary parameters are correctly set.
  
  
  Verify Authorizations: Check the user roles and authorizations for the user encountering the error. Ensure that they have the necessary permissions to create signatures.
  
  
  Review Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that could provide additional context about the issue.
  
  
  Certificate Management: Ensure that all required certificates are valid, properly installed, and trusted by the SAP system. You may need to renew or replace expired certificates.
  
  
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates. This can help resolve any known bugs that may be causing the issue.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP Notes often contain fixes or workarounds for known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidance on configuring digital signatures and troubleshooting related issues.
  Community Forums: Check SAP Community forums for discussions related to the DP_SHARED310 error, as other users may have encountered and resolved similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing the issue, such as SU53 (Authorization Check) and SLG1 (Application Log).
  
  By following these steps, you should be able to identify the cause of the DP_SHARED310 error and implement a suitable solution.