How To Fix DP_SHARED181 - No status code of external payment is provided by PSP

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 181

• Message text: No status code of external payment is provided by PSP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED181 - No status code of external payment is provided by PSP ?

  The SAP error message DP_SHARED181 indicates that there is an issue with the external payment status code not being provided by the Payment Service Provider (PSP). This error typically arises in the context of payment processing within SAP systems, particularly when integrating with external payment gateways.
  Cause:
  
  
  Missing Status Code: The primary cause of this error is that the PSP did not return a status code for the payment transaction. This could happen due to various reasons, such as:
  
  The payment transaction was not processed correctly by the PSP.
  There is a communication issue between SAP and the PSP.
  The PSP is experiencing downtime or technical issues.
  Incorrect configuration or mapping of status codes in the SAP system.
  
  
  
  Configuration Issues: If the integration settings between SAP and the PSP are not correctly configured, it may lead to the absence of expected status codes.
  
  
  Network Issues: Temporary network issues can also prevent the status code from being received.
  
  
  Solution:
  
  
  Check PSP Status: Verify if the PSP is operational and not experiencing any outages. You can check their status page or contact their support.
  
  
  Review Configuration: Ensure that the integration settings between SAP and the PSP are correctly configured. This includes:
  
  Validating the API credentials.
  Ensuring that the correct endpoints are being used.
  Checking the mapping of status codes in the SAP system to ensure they align with what the PSP provides.
  
  
  
  Log Analysis: Review the logs in both SAP and the PSP to identify any errors or warnings that could provide more context about the issue.
  
  
  Test Transactions: Conduct test transactions to see if the issue persists. This can help isolate whether the problem is with specific transactions or a broader issue.
  
  
  Contact Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support or the PSP's technical support for assistance.
  
  
  Related Information:
  
  Documentation: Refer to the SAP documentation related to payment processing and integration with PSPs for specific configuration guidelines.
  Community Forums: Check SAP community forums or other online resources where similar issues may have been discussed.
  Updates and Patches: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED181 error effectively.