How To Fix DP_SHARED170 - Payment Service Provider is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 170

• Message text: Payment Service Provider is inactive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED170 - Payment Service Provider is inactive ?

  The SAP error message DP_SHARED170 indicates that the Payment Service Provider (PSP) is inactive. This error typically arises in the context of payment processing within SAP systems, particularly when integrating with external payment service providers.
  Cause:
  The error can occur due to several reasons:
  
  Inactive Payment Service Provider: The PSP has not been activated in the SAP system.
  Configuration Issues: There may be misconfigurations in the payment service provider settings.
  Missing Authorization: The user may not have the necessary authorizations to access the PSP.
  System Settings: The system may not be properly set up to communicate with the PSP.
  
  Solution:
  To resolve the DP_SHARED170 error, you can follow these steps:
  
  
  Activate the Payment Service Provider:
  
  Go to the relevant configuration transaction in SAP (e.g., SPRO).
  Navigate to the section for Payment Service Providers.
  Check the status of the PSP and ensure it is activated.
  
  
  
  Check Configuration Settings:
  
  Verify that all necessary configuration settings for the PSP are correctly set up.
  Ensure that the PSP is properly linked to the payment methods you are using.
  
  
  
  Review User Authorizations:
  
  Check if the user encountering the error has the necessary authorizations to access and use the PSP.
  If not, work with your SAP security team to grant the required permissions.
  
  
  
  Test Connectivity:
  
  If applicable, test the connectivity between your SAP system and the PSP to ensure that there are no network issues.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or the specific documentation for the PSP you are using for any additional configuration steps or troubleshooting tips.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or the support team for the specific PSP for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration) and SE11 (for data dictionary) to check the settings.
  SAP Notes: Look for any SAP Notes related to the specific PSP you are using, as they may provide additional insights or patches.
  Integration with External Systems: If you are integrating with third-party payment gateways, ensure that the integration settings are correctly configured.
  
  By following these steps, you should be able to identify and resolve the issue related to the DP_SHARED170 error message in your SAP system.