How To Fix DP_SHARED117 - Could not obtain oauth token from AbacusXsuaa

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 117

• Message text: Could not obtain oauth token from AbacusXsuaa

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED117 - Could not obtain oauth token from AbacusXsuaa ?

  The SAP error message DP_SHARED117 indicates that there was an issue obtaining an OAuth token from the Abacus XSUAA (Extended Security User Account and Authentication) service. This error typically arises in scenarios where applications are trying to authenticate or authorize users against the XSUAA service, which is part of the SAP Cloud Platform.
  Causes
  
  
  Configuration Issues: The XSUAA service may not be correctly configured in your application. This includes incorrect client credentials, missing or incorrect service bindings, or misconfigured environment variables.
  
  
  Network Issues: There may be network connectivity problems preventing your application from reaching the XSUAA service.
  
  
  Service Availability: The XSUAA service might be down or experiencing issues, which can prevent token retrieval.
  
  
  Expired Credentials: The credentials used to obtain the OAuth token may have expired or been revoked.
  
  
  Scope Issues: The requested scopes may not be correctly defined or may not match the permissions granted to the client application.
  
  
  Solutions
  
  
  Check Configuration: Verify that the XSUAA service is correctly configured in your application. Ensure that the client ID, client secret, and other relevant parameters are correctly set.
  
  
  Validate Service Binding: Ensure that the XSUAA service is properly bound to your application in the SAP Cloud Platform.
  
  
  Network Connectivity: Check for any network issues that might be preventing access to the XSUAA service. This can include firewall settings or proxy configurations.
  
  
  Service Status: Check the status of the XSUAA service to ensure it is operational. You can do this through the SAP Cloud Platform cockpit or relevant monitoring tools.
  
  
  Update Credentials: If the credentials have expired, update them with new ones. Ensure that the application is using the latest credentials.
  
  
  Review Scopes: Ensure that the scopes requested in the OAuth token request are valid and that the application has the necessary permissions.
  
  
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide additional context on the failure.
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for XSUAA and OAuth authentication for detailed configuration steps and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums to see if others have encountered similar issues and to find potential solutions.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED117 error effectively.