How To Fix DP_SHARED083 - Internal error on tenant identifier while trying to upgrade tenant

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 083

• Message text: Internal error on tenant identifier while trying to upgrade tenant

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED083 - Internal error on tenant identifier while trying to upgrade tenant ?

  The SAP error message DP_SHARED083 typically indicates an internal error related to the tenant identifier during an upgrade process in a multi-tenant environment, such as SAP S/4HANA Cloud or SAP Business Technology Platform (BTP). This error can arise due to various reasons, including inconsistencies in the tenant configuration, issues with the upgrade package, or problems with the underlying database.
  Possible Causes:
  
  Inconsistent Tenant Configuration: There may be discrepancies in the tenant's configuration that prevent the upgrade from proceeding smoothly.
  Database Issues: Problems with the database, such as corruption or misconfiguration, can lead to internal errors during the upgrade.
  Upgrade Package Issues: The upgrade package itself may be incomplete or corrupted, leading to errors when the system attempts to apply it.
  Insufficient Permissions: The user performing the upgrade may not have the necessary permissions to execute certain operations.
  System Resource Limitations: Insufficient system resources (CPU, memory, disk space) can also lead to internal errors during the upgrade process.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction codes such as SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Validate Tenant Configuration: Ensure that the tenant configuration is consistent and correct. This may involve checking settings in the SAP Fiori launchpad or other configuration tools.
  Database Health Check: Perform a health check on the database to ensure there are no underlying issues. This may involve running database consistency checks or consulting with your database administrator.
  Re-download Upgrade Package: If the upgrade package is suspected to be corrupted, re-download it from the SAP support portal and ensure it is complete.
  Check User Permissions: Verify that the user account performing the upgrade has the necessary authorizations and roles assigned.
  Monitor System Resources: Check the system's resource usage to ensure that there are adequate resources available for the upgrade process. If necessary, allocate more resources or perform the upgrade during off-peak hours.
  Contact SAP Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP Support for further assistance. Provide them with detailed logs and error messages to facilitate troubleshooting.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on upgrading tenants. You can search for notes in the SAP Support Portal.
  Upgrade Documentation: Review the official SAP upgrade documentation for your specific version and environment to ensure that all prerequisites and steps are followed correctly.
  Community Forums: Engage with the SAP Community or other forums where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED083 error during the tenant upgrade process.