How To Fix DP_SHARED049 - Poll External Payment command timed out

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 049

• Message text: Poll External Payment command timed out

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED049 - Poll External Payment command timed out ?

  The SAP error message DP_SHARED049: Poll External Payment command timed out typically occurs in the context of SAP's payment processing, particularly when dealing with external payment systems or services. This error indicates that a command sent to an external payment service did not receive a response within the expected time frame, leading to a timeout.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external payment service, causing delays or failures in communication.
  External Service Downtime: The external payment service may be experiencing downtime or performance issues, leading to slow responses or no responses at all.
  Configuration Issues: Incorrect configuration settings in the SAP system or the external payment service can lead to timeouts.
  High Load: The external payment service may be under heavy load, causing it to respond slowly or not at all.
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication between SAP and the external payment service.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is stable network connectivity between the SAP system and the external payment service. You can use tools like ping or traceroute to diagnose network issues.
  Monitor External Service Status: Check the status of the external payment service to see if it is operational. If the service is down, you may need to wait until it is restored.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the external payment service. Ensure that all parameters are correctly set up.
  Increase Timeout Settings: If the external service is known to take longer to respond, consider increasing the timeout settings in the SAP configuration to allow for longer wait times.
  Check Logs: Review the logs in both the SAP system and the external payment service for any error messages or warnings that could provide more context about the timeout.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the external payment service for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on configuration and troubleshooting.
  Documentation: Review the documentation for the external payment service to understand its expected response times and any known issues.
  Performance Monitoring: Implement monitoring tools to keep track of the performance of both the SAP system and the external payment service to proactively identify issues.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED049 error effectively.