How To Fix DP_SHARED048 - Execute External Payment Request timed out

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 048

• Message text: Execute External Payment Request timed out

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED048 - Execute External Payment Request timed out ?

  The SAP error message DP_SHARED048 indicates that the execution of an external payment request has timed out. This can occur in various scenarios, particularly when dealing with payment processing in SAP systems, such as SAP S/4HANA or SAP ERP.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external payment service or bank.
  Performance Issues: The SAP system or the external service may be experiencing high load or performance bottlenecks, leading to delays in processing.
  Configuration Errors: Incorrect configuration settings in the payment processing setup can lead to timeouts.
  Long Processing Time: The external payment service may take longer than expected to respond, causing the timeout.
  System Resource Limitations: Insufficient system resources (CPU, memory) on the SAP server can lead to slow processing times.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the external payment service. You can use tools like ping or traceroute to diagnose connectivity.
  Review Performance Metrics: Monitor the performance of both the SAP system and the external service. Look for any bottlenecks or high resource usage that could be causing delays.
  Adjust Timeout Settings: If the timeout is too short for the expected processing time, consider increasing the timeout settings in the SAP configuration.
  Review Configuration: Check the configuration settings for the payment processing. Ensure that all parameters are set correctly and that there are no misconfigurations.
  Consult Logs: Review the application logs and system logs for any additional error messages or warnings that could provide more context about the timeout.
  Contact External Service Provider: If the issue persists, reach out to the external payment service provider to check if there are any known issues or outages on their end.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the DP_SHARED048 error. SAP frequently updates its knowledge base with solutions for common errors.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBZP (Payment Program Configuration) and F110 (Automatic Payment Transactions) to review payment configurations.
  Monitoring Tools: Utilize SAP monitoring tools like Solution Manager or transaction codes like SM37 (Job Monitoring) to track the status of payment jobs and identify any failures.
  
  If the problem continues after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.