How To Fix DNO180 - Mail was not sent: Text or creator missing

SAP Error Message - Details

• Message type: E = Error

• Message class: DNO - Messages for General Notifications

• Message number: 180

• Message text: Mail was not sent: Text or creator missing

What causes this issue?

The mail could not be sent, because:
- No text of text segment type 'Reply' exists for the notification
- No creator exists for the notification
- There is no mail address maintained for the creator

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

- Define the text as reply text
- Ensure that the person who reported the notification is entered as
the notification creator
- Ensure that a mail address is maintained for the person who reported
the notification in the user master record

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DNO180 - Mail was not sent: Text or creator missing ?

  The SAP error message DNO180: Mail was not sent: Text or creator missing typically occurs when you attempt to send an email from SAP, but the system cannot find the necessary text or creator information required to generate the email. This can happen in various scenarios, such as when using SAPscript, Smart Forms, or other forms of output.
  Causes:
  
  Missing Text: The email template or text that is supposed to be sent is not available or has not been defined in the system.
  Missing Creator: The system cannot identify the user or creator of the email, which is often required for sending emails.
  Configuration Issues: There may be issues with the configuration of the email sending process in SAP, such as incorrect settings in the output type or communication method.
  Authorization Issues: The user may not have the necessary authorizations to send emails from SAP.
  
  Solutions:
  
  
  Check Email Text:
  
  Ensure that the email text or template is defined in the system. You can check this in transaction SO10 (Text Management) or the relevant transaction for your output type.
  If using Smart Forms or SAPscript, ensure that the form is correctly configured and that the text elements are populated.
  
  
  
  Verify Creator Information:
  
  Check if the user who is trying to send the email has the necessary information set up in their user profile. This can be done in transaction SU01 (User Maintenance).
  Ensure that the user has a valid email address in their user profile.
  
  
  
  Output Type Configuration:
  
  Review the configuration of the output type being used to send the email. This can be done in transaction NACE (Output Types).
  Ensure that the output type is correctly configured to send emails and that the necessary conditions are met.
  
  
  
  Check Authorization:
  
  Verify that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 (Authorization Check) after attempting to send the email.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the email sending process to identify where the failure occurs. This may require technical expertise.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to email sending issues for additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SO10: Text Management
  NACE: Output Types
  SU01: User Maintenance
  SU53: Authorization Check
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to email sending in your specific version of SAP.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the DNO180 error message in SAP.