How To Fix DNO179 - You are not recognized as a customer at SAP &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DNO - Messages for General Notifications

• Message number: 179

• Message text: You are not recognized as a customer at SAP &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DNO179 - You are not recognized as a customer at SAP &1 ?

  The SAP error message DNO179, which states "You are not recognized as a customer at SAP &1," typically indicates that the system is unable to identify the user as a valid customer in the SAP system. This can occur in various contexts, such as when trying to access support services, download software, or perform transactions that require customer recognition.
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or not associated with the user’s account.
  Inactive Customer Status: The customer account may be inactive or not properly set up in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to access certain functionalities or data.
  System Configuration: There may be issues with the configuration of the SAP system that prevent proper recognition of customer accounts.
  User Account Issues: The user account may not be linked correctly to the customer account in the SAP system.
  
  Solutions:
  
  Verify Customer Number: Check the customer number you are using to ensure it is correct and active.
  Contact SAP Support: If you believe your customer number is correct, contact SAP support for assistance. They can verify your account status and help resolve any issues.
  Check User Authorizations: Ensure that your user account has the necessary authorizations to perform the actions you are attempting.
  Account Setup: If you are a new customer, ensure that your account has been set up correctly in the SAP system.
  System Administrator: If you are part of an organization, reach out to your system administrator to check if there are any internal issues with your account or the system configuration.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Documentation: Review SAP documentation for guidance on customer account management and user authorizations.
  Community Forums: Engage with SAP community forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it is advisable to escalate the issue to SAP support for further investigation.