How To Fix DNO158 - You are not recognized as a user in the SAP customer notification system

SAP Error Message - Details

• Message type: E = Error

• Message class: DNO - Messages for General Notifications

• Message number: 158

• Message text: You are not recognized as a user in the SAP customer notification system

What causes this issue?

No address data exists for this logon user in the SAP problem
notification system.
The function you activated could not be executed.
Activated function,,Diagnosis
Send notification to SAP,,The notification was saved, but could
,,not be sent to SAP.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Update notification at SAP,,The notification was not updated to
,,reflect the SAP version.
Check for changes,,The system cannot compare the notification
,,with the current version at SAP.
Request list of the,,The notifications that you sent to SAP
notifications contained,,cannot be updated.
in the SAP problem notification system.

System Response

How to fix this error?

Contact your system administrators.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DNO158 - You are not recognized as a user in the SAP customer notification system ?

  The SAP error message DNO158, which states "You are not recognized as a user in the SAP customer notification system," typically occurs when a user attempts to access the SAP customer notification system but does not have the necessary authorization or is not registered in the system.
  Cause:
  
  User Not Registered: The user may not be registered in the SAP customer notification system.
  Authorization Issues: The user may not have the required authorizations or roles assigned to access the system.
  Incorrect User ID: The user ID being used may be incorrect or not linked to the customer notification system.
  System Configuration: There may be configuration issues in the SAP system that prevent the user from being recognized.
  
  Solution:
  
  
  Check User Registration:
  
  Ensure that the user is registered in the SAP customer notification system. This may involve checking with the system administrator or the relevant support team.
  
  
  
  Verify Authorizations:
  
  Check the user’s roles and authorizations in the SAP system. The user should have the necessary permissions to access the customer notification system. This can be done by:
  
  Using transaction code SU01 to view user details.
  Ensuring that the user has the appropriate roles assigned.
  
  
  
  
  
  Correct User ID:
  
  Verify that the user is logging in with the correct user ID. If there are multiple user IDs, ensure the correct one is being used.
  
  
  
  Consult System Administrator:
  
  If the above steps do not resolve the issue, consult with the SAP system administrator or support team. They can check the system configuration and logs for any underlying issues.
  
  
  
  Check System Settings:
  
  Ensure that the customer notification system is properly configured and that there are no system-wide issues affecting user recognition.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to user management and authorization concepts to better understand how to manage user access.
  Support Channels: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the DNO158 error message in the SAP customer notification system.