How To Fix DMS_MESSAGES028 - Internal error occured

SAP Error Message - Details

• Message type: E = Error

• Message class: DMS_MESSAGES -

• Message number: 028

• Message text: Internal error occured

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DMS_MESSAGES028 - Internal error occured ?

  The SAP error message "DMS_MESSAGES028 Internal error occurred" typically relates to issues within the Document Management System (DMS) module of SAP. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying database.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the DMS configuration can lead to internal errors.
  Data Inconsistencies: Corrupted or inconsistent data in the DMS database can trigger this error.
  Authorization Problems: Insufficient user permissions to access certain documents or functions within DMS.
  System Bugs: There may be bugs in the SAP version you are using that lead to this error.
  Database Issues: Problems with the database, such as connectivity issues or corruption, can also cause this error.
  
  Solutions:
  
  Check Configuration: Review the DMS configuration settings to ensure they are correctly set up. This includes checking document types, storage locations, and other relevant settings.
  Data Consistency Check: Run consistency checks on the DMS data. You can use transaction codes like SARA or SDBA to check for inconsistencies.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to perform the action. Use transaction SU53 to check for authorization issues.
  Review Logs: Check the system logs (transaction SM21) and application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal. There may be specific notes addressing this error, including patches or updates that resolve known issues.
  Database Check: If you suspect database issues, work with your database administrator to check for any problems or inconsistencies in the database.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as DMS, SARA, SLG1, and SM21 for managing documents and checking logs.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to DMS for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the "DMS_MESSAGES028 Internal error occurred" message in SAP.