How To Fix DIGITAL_PAYMENTS731 - At least one type of customer line items must be selected

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 731

• Message text: At least one type of customer line items must be selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS731 - At least one type of customer line items must be selected ?

  The SAP error message DIGITAL_PAYMENTS731 indicates that when processing digital payments, at least one type of customer line item must be selected for the transaction to proceed. This error typically arises in the context of payment processing, where the system requires specific line items to be included in the payment run.
  Cause:
  
  No Line Items Selected: The most common cause is that the user has not selected any customer line items for processing. This could happen if the selection criteria do not match any existing line items.
  Incorrect Filters: The filters applied to the selection criteria may be too restrictive, resulting in no line items being available for selection.
  Data Issues: There may be issues with the underlying data, such as missing or incorrect customer information, which prevents line items from being displayed or selected.
  
  Solution:
  
  Select Line Items: Ensure that you select at least one customer line item before attempting to process the payment. Check the selection screen to confirm that line items are available.
  Review Selection Criteria: Adjust the selection criteria to broaden the search. This may involve changing date ranges, customer accounts, or other filters to ensure that relevant line items are included.
  Check Data Integrity: Verify that the customer data and line items are correctly maintained in the system. Look for any inconsistencies or missing information that could affect the selection of line items.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on the specific transaction you are working with, as there may be additional requirements or steps needed.
  User Authorization: Ensure that the user has the necessary authorizations to view and select the line items. Lack of permissions can sometimes lead to the inability to see or select items.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes used for digital payments in SAP, such as F110 (Automatic Payment Transactions) or others specific to your organization's setup.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the DIGITAL_PAYMENTS731 error and successfully process your digital payments.