How To Fix DIGITAL_PAYMENTS016 - Technical error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 016

• Message text: Technical error occurred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS016 - Technical error occurred ?

  The SAP error message "DIGITAL_PAYMENTS016 Technical error occurred" typically indicates that there is an issue within the digital payments processing module of SAP. This error can arise from various underlying causes, and resolving it may require a systematic approach. Here are some potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the digital payments module can lead to technical errors.
  System Integration Problems: Issues with integration between SAP and external payment gateways or services can trigger this error.
  Data Issues: Inconsistent or incorrect data being processed (e.g., invalid payment details) can cause the system to fail.
  Network Issues: Connectivity problems between SAP and external services may result in timeouts or failures.
  Software Bugs: There may be bugs or glitches in the SAP software version you are using.
  Authorization Issues: Lack of proper authorizations for the user or system trying to execute the payment process.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the digital payments module to ensure they are set up correctly.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Validate Data: Ensure that all payment data being processed is valid and correctly formatted.
  Test Connectivity: Verify that there are no network issues affecting the connection to external payment gateways.
  Update Software: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to perform the payment processing tasks.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed logs and error messages.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error.
  Documentation: Review the official SAP documentation for the digital payments module for any configuration or usage guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the "DIGITAL_PAYMENTS016 Technical error occurred" message in SAP.