How To Fix DB6PM063 - Press the 'Refresh' button to get a snapshot

SAP Error Message - Details

• Message type: E = Error

• Message class: DB6PM - DB2 UDB for UNIX, Windows: Performance Monitoring

• Message number: 063

• Message text: Press the 'Refresh' button to get a snapshot

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DB6PM063 - Press the 'Refresh' button to get a snapshot ?

  The SAP error message DB6PM063, which prompts users to "Press the 'Refresh' button to get a snapshot," typically relates to issues with the database or the database connection in the SAP environment. This message is often encountered in the context of database monitoring or performance analysis.
  Cause:
  
  Database Connection Issues: The error may occur if there are temporary connectivity issues between the SAP application and the database.
  Database Performance: If the database is under heavy load or experiencing performance issues, it may not respond in a timely manner, leading to this message.
  Snapshot Timing: The system may be trying to retrieve a snapshot of the database status, but it is unable to do so at that moment, possibly due to ongoing transactions or locks.
  Configuration Issues: Incorrect configuration settings in the database or SAP system can also lead to this error.
  
  Solution:
  
  Refresh the View: As the message suggests, simply pressing the 'Refresh' button can sometimes resolve the issue by attempting to retrieve the snapshot again.
  Check Database Status: Verify the status of the database to ensure it is running properly and not under heavy load. You can use database monitoring tools to check for performance metrics.
  Review Logs: Check the SAP and database logs for any error messages or warnings that could provide more context about the issue.
  Database Connection: Ensure that the database connection settings in the SAP system are correct and that there are no network issues affecting connectivity.
  Performance Tuning: If the database is consistently slow, consider performance tuning, such as optimizing queries, indexing, or increasing resources.
  Restart Services: If the issue persists, restarting the database services or the SAP application server may help resolve temporary glitches.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Database Documentation: Refer to the documentation for your specific database (e.g., Oracle, SQL Server, HANA) for troubleshooting steps related to performance and connectivity.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem continues after trying these solutions, it may be necessary to involve your SAP Basis team or database administrator for further investigation.