How To Fix D9798 - Problems calling the system to read the application log using RFC

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 798

• Message text: Problems calling the system to read the application log using RFC

What causes this issue?

Your attempt to call the application log in the EH<(>&<)>S system from a
Logistics system via a Remote Function Call (RFC) connection failed.

System Response

The application log is not displayed.

How to fix this error?

Check whether the RFC connection to the EH<(>&<)>S system is working.
Check, for example, in the Logistics system whether the name of the RFC
destination is specified in the environment parameter DEST_SRE_DS in
Customizing.

Procedure for System Administrators

You can set RFC destinations both in Customizing and when the system is
running. To do this, either process the activity
<DS:SIMG.SIMG_BCSNC_SM59>Define RFC Destination</> in Customizing or, in
the SAP menu, choose <LS>Tools</> -> <LS>Administration</> -> <LS>
Administration</> -> <LS>Network</> -> <LS>RFC Destinations</>
(transaction SM59).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message D9798 - Problems calling the system to read the application log using RFC ?

  The SAP error message D9798 indicates that there is a problem when the system attempts to read the application log using Remote Function Call (RFC). This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  RFC Connection Issues: The RFC connection to the target system may not be configured correctly or may be down.
  Authorization Problems: The user executing the RFC call may not have the necessary authorizations to read the application log.
  Network Issues: There may be network connectivity problems between the systems involved in the RFC call.
  System Configuration: The target system may not be properly configured to handle the application log requests.
  Application Log Not Found: The specific application log being requested may not exist or may have been deleted.
  
  Solutions:
  
  
  Check RFC Connection:
  
  Verify the RFC destination in transaction SM59. Ensure that the connection is correctly configured and test the connection to see if it is working.
  
  
  
  Review Authorizations:
  
  Check the user authorizations for the user executing the RFC call. Ensure that the user has the necessary permissions to access the application log.
  
  
  
  Network Troubleshooting:
  
  Investigate any potential network issues that may be affecting connectivity between the systems. This may involve checking firewalls, network routes, and other network configurations.
  
  
  
  System Configuration:
  
  Ensure that the target system is configured to handle application log requests. This may involve checking system settings and ensuring that the necessary services are running.
  
  
  
  Check Application Log:
  
  Verify that the application log you are trying to access exists. You can do this by checking the application log in transaction SLG1 in the target system.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SM59: RFC Destinations
  SLG1: Display Application Log
  SM21: System Log
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to RFC and application logs.
  Documentation: Review SAP documentation for details on application logging and RFC configuration.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken to troubleshoot it.